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Refund Policy

Thank you for shopping at PegandRose! We want you to have a positive and satisfying experience with our personalized and premade products, including cushions, lamps, teacher personalized gifts, and products designed for kids. We strive to ensure the highest level of quality in our items. However, we understand that situations may arise where a refund or return is necessary. Please review our refund policy outlined below:

  1. Personalized Items: Due to the nature of personalized items, we cannot accept returns or offer refunds unless there is an error on our part. We take great care to accurately capture and produce your personalized details as provided during the ordering process. We encourage you to review all personalization information carefully before submitting your order.

  2. Damaged or Defective Items: In the unlikely event that your item arrives damaged or defective, please contact us within [number of days] of receiving your order. To assist us in resolving the issue promptly, kindly provide us with clear photos or videos showcasing the damage or defect. We will assess the situation and, depending on the circumstances, offer a replacement or issue a refund.

  3. Non-Personalized Items: If you wish to return a non-personalized item, please contact us within 3 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. Once we receive the returned item, we will inspect it and process your refund, excluding any shipping fees. Return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part.

  4. Custom Orders: Custom orders are final and non-refundable. We put significant time and effort into creating custom pieces tailored specifically to your requests. We will work closely with you during the design process to ensure your complete satisfaction before proceeding with production.

  5. Change of Mind: We understand that preferences can change. However, we are unable to accept returns or issue refunds for items due to a change of mind. We encourage you to carefully review product descriptions, dimensions, and images before making your purchase.

Please note the following additional points:

  • We recommend contacting us before initiating a return to ensure that your specific situation is handled efficiently and appropriately.
  • Refunds will be processed using the original payment method used for the purchase.
  • We reserve the right to refuse refunds or exchanges if the returned item is not in its original condition or if it has been misused or intentionally damaged.

At PegandRose, we are committed to resolving any issues promptly and providing exceptional customer service. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Your satisfaction is important to us, and we will do our best to address any issues you may encounter.